Support

Something not working? Most answers are below. If not, email team@getkhuhu.com.

Common questions

Which browsers and meeting apps does KhuHu work with?

Google Chrome and Microsoft Edge on a computer, with Microsoft Teams, Google Meet and Zoom opened in the browser. The Teams and Zoom desktop apps aren't supported yet.

Captions didn't turn on by themselves

KhuHu presses the meeting app's own captions button. If that didn't work, turn captions on yourself and KhuHu starts straight away:

Teams: More (…) → Language and speech → Show live captions.
Google Meet: click the CC (Turn on captions) button in the call toolbar, or press C.
Zoom: click Captions (CC) in the meeting toolbar, then Show Captions. If Zoom asks for the caption language, click Save. If there's no Captions button, the host has turned captions off.

Where are my transcripts?

In the KhuHu side panel (click the KhuHu icon in the browser toolbar), and as files in Downloads\KhuHu - Meeting transcripts and screenshots, one folder per meeting. Screenshots of a shared screen are in a screenshots folder beside the transcript.

A meeting wasn't captured, or the transcript is almost empty

Check that live captions were showing in the meeting. KhuHu can only read what the captions show.
During the next meeting, click the KhuHu icon → Settings → Save diagnostics. The file contains the layout of the captions area, with all text replaced, and no names.
Email the file to team@getkhuhu.com with the meeting app and roughly when it happened.

Meeting apps change their pages without notice. These files show exactly what changed, so a fix can go out quickly.

Does KhuHu record audio or join my meeting?

No. It reads the live captions the meeting app shows you. No bot joins the call, and no audio or video is recorded.

Do other people know I'm taking a transcript?

No. Live captions are visible only to you, so tell the people in your meetings, and get any consent that applies where you are.

My work computer won't let me install it

Many organisations only allow approved extensions. Ask your IT team to approve KhuHu. It makes no network requests, and all data stays on the computer, which the privacy policy explains in detail.

How do I delete my data?

In the side panel, delete one meeting or all of them, or choose to delete meetings automatically after a period, in Settings. Removing the extension deletes everything it stored in your browser. Files in your Downloads folder are yours to keep or delete.

Contact

Email team@getkhuhu.com. Please don't send transcripts or other meeting content unless we ask: diagnostics files are enough to fix most problems.